Privacy Policy
Tri-Vet Associates, Inc.
Farley, Dyersville, Holy Cross, and Dubuque, Iowa
Tri-Vet Associates, Inc. (“we,” “us,” or “our”) is committed to protecting the privacy of our clients and their animals. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information across all four of our regional clinic locations: Farley, Dyersville, Holy Cross, and Dubuque, Iowa. By engaging our veterinary services, purchasing products, or using our digital interfaces, you consent to the data practices described below.
1. Information We Collect
We collect personal and professional information necessary to deliver veterinary medical care, manage business accounts, and fulfill statutory mandates. This data includes your name, physical address, phone numbers, email addresses, and payment or billing details. Additionally, we maintain comprehensive records regarding your domestic animals, companion pets, or livestock, such as health histories, laboratory diagnostics, surgical charts, vaccination histories (including legally mandated rabies registries), and production facility records.
2. How We Use Your Information
Your data is used primarily to provide comprehensive veterinary clinical care, fulfill operational workflows across our four regional facilities, track treatment protocols, and process retail or pharmacy transactions. It also enables us to manage billing records, verify regulatory frameworks like Veterinary Feed Directives (VFDs), and maintain strict compliance with local, state, and federal veterinary and public health authorities.
3. Third-Party Service Providers
We do not sell, rent, or trade your personal information to third parties for marketing purposes. To deliver seamless care, we share relevant records with trusted veterinary business vendors, veterinary diagnostic laboratories, and prescription processing partners. For example, animal health management, scheduling communications, and pharmacy logistics may utilize integrated systems such as Covetrus to facilitate medication fulfillment and reminder notifications. All such partners are contractually bound to maintain data confidentiality.
4. Regulatory, Legal, and Emergency Disclosures
We may disclose your information without prior notice if required to do so by law, court order, or government regulation. This includes reporting communicable animal diseases to State Veterinarians or public health agencies, sharing rabies certificates with county animal control authorities, or transmitting patient files to referral emergency veterinary specialty clinics when urgent medical continuity is required to protect animal welfare.
5. Data Security and Retention
We employ robust physical, administrative, and technological security controls to guard your physical folders and digital files against unauthorized access, modification, or destruction. Veterinary medical logs and billing transaction folders are retained in strict adherence to State of Iowa licensing boards and financial record retention regulations.
6. Your Rights and Communication Choices
You have the right to review, update, or correct your personal contact files and documented animal histories by notifying any of our clinic staff. Clients may opt out of non-emergency text reminders, electronic newsletters, or automated pharmacy refill alerts at any time by adjusting their communication preferences directly through our system notifications or contacting a front desk representative.
7. Policy Modifications
Tri-Vet Associates reserves the right to update this Privacy Policy to reflect changing regulatory obligations or modified internal operational workflows. Material changes will be made available within our local physical offices and updated on our digital platforms.
This is for informational purposes only. For medical advice or diagnosis, consult a professional. AI responses may include mistakes.